How Much Does Managed IT Support and Cybersecurity Cost?
Pricing for IT support and cybersecurity doesn’t have to be a mystery. Here’s a straightforward breakdown of our plans, what’s included, and how to work out which one is right for your business.
All prices are listed from their base rate. A system and services audit may be required before a final price is confirmed — more on that below.
Important: System and Services Audit
Before commencing any plan, Netlogyx requires a system and services audit to understand your current environment. This ensures the right plan is recommended and that pricing accurately reflects your setup.
The audit is conducted entirely remotely — via a Microsoft Teams meeting and structured questionnaire. There is no on-site visit and no per-device inspection required.
No audit is required for businesses with fewer than 5 users. You can proceed directly to your chosen plan.
For businesses with 5 or more users, audit pricing is as follows:
| Business Size | Audit Cost (One-Off, Per Site) |
|---|---|
| Up to 10 users | From $495 |
| Up to 25 users | From $990 |
| Above 25 users | Quoted separately |
Final monthly pricing may vary depending on the outcome of the audit. Any variations will be discussed with you before your plan commences.
Plan 1: Basic Cybersecurity Monitoring
From $49 / user / month
Entry-level cybersecurity monitoring for businesses that want foundational protection without a full managed IT contract.
What’s included:
- Endpoint detection and response (EDR)
- 24/7 threat monitoring and alerting
- Billed monthly in advance
- Minimum 1 user
Fees:
- Monthly: From $49/user/month
- Setup fee: From $49/user (one-off)
- Commitment: Monthly in advance
Audit requirement:
- Fewer than 5 users: No audit required
- 5 or more users: Audit required (see pricing above)
Plan 2: Managed IT Services
From $99 / device / month
Full outsourced IT support for your business — covering hardware, software, monitoring, maintenance and helpdesk support.
What’s included:
- Remote monitoring and management (RMM)
- Proactive maintenance and patch management
- Helpdesk support during business hours
- Asset management and reporting
- Billed monthly in advance
- Minimum 5 devices
Fees:
- Monthly: From $99/device/month
- Setup fee: From $99/device (one-off)
- Commitment: Monthly in advance
Audit requirement:
- Fewer than 5 users: No audit required
- 5 or more users: Audit required (see pricing above)
Plan 3: Cloud SaaS Security (Microsoft 365 & Google Workspace)
From $99 / month
Security auditing and ongoing monitoring for your Microsoft 365 or Google Workspace environment. Ideal for businesses that rely heavily on cloud productivity tools.
What’s included:
- Initial security audit of your M365 or Google Workspace environment
- Ongoing security monitoring
- Alert notifications
- Monthly reporting
- Billed monthly in advance
- Minimum 1 user
Fees:
- Up to 10 users: From $99/month
- Up to 25 users: From $198/month
- Above 25 users: Quoted separately
- Initial audit: From $99 (one-off)
- User setup fee: From $49/user (applies each time a new user is added)
- Commitment: Monthly in advance
Please note: Post-security audit and monitoring alert adjustments are not included and will be quoted separately on a case-by-case basis.
Audit requirement:
- Fewer than 5 users: No audit required
- 5 or more users: Audit required (see pricing above)
Plan 4: Flat Rate All Inclusive
From $140 / user / month
One flat monthly rate that covers managed IT support, cybersecurity monitoring and helpdesk — everything your business needs under a single predictable fee.
What’s included:
- Everything in Managed IT Services
- Everything in Basic Cybersecurity Monitoring
- Unlimited helpdesk support during business hours
- Priority response
- Quarterly IT review
- Billed monthly in advance
- Minimum 10 users
Fees:
- Monthly: From $140/user/month
- Setup fee: From $49/user (one-off)
- Commitment: Monthly in advance
Audit requirement:
- Fewer than 5 users: No audit required
- 5 or more users: Audit required (see pricing above)
Ad Hoc IT Support – No Contract Required
Not ready for a managed services plan? You can still get fast, professional IT help from the Netlogyx team. Choose to pay as you go, or buy a block of prepaid support hours and use them when you need them.
Option 1: Pay As You Go
$165 / hour + GST
That is $41.25 + GST per 15 minutes.
- Phone and remote support charged in 15-minute increments
- Minimum of 30 minutes per remote support call
- Every job recorded in a support ticket
- On-site attendance is quoted separately before we commit
Option 2: Prepaid Support Hours
$162.50 / hour + GST
Minimum purchase of 10 hours: $1,625 + GST.
- Prepaid hours do not expire
- Next business day response (usually the same day)
- Use for remote, phone or on-site support
- Phone and remote time deducted in 15-minute increments
- On-site is quoted first, with a 2-hour minimum per attendance
- A full usage report when your hours are used up
How It Works
- Contact us. Log your request with our Service Desk and we will confirm how it will be charged.
- We fix it. Your request is recorded in a support ticket and a Netlogyx technician resolves the issue remotely, or on-site by arrangement.
- Time is tracked. Every minute used is detailed in the ticket, so you can see exactly what you paid for.
- Prepaid hours are drawn down. Time is deducted from your balance, and we keep a running record of what is left.
- Top up when you need to. When your hours are consumed we send a detailed report and an invoice for a new block, so support carries on without interruption.
Prepaid hours can be used for phone and remote support, Microsoft 365 and Google Workspace help, email and user account support, computer, printer and peripheral troubleshooting, software installation, network and connectivity troubleshooting, and general IT administration.
All prices are exclusive of GST. Hardware, software, licensing and third-party costs are quoted separately.
Plan Comparison
| Feature | Basic Cyber | Managed IT | SaaS Security | All Inclusive |
|---|---|---|---|---|
| From (monthly) | $49/user | $99/device | $99/month | $140/user |
| EDR / Threat Monitoring | ✅ | – | – | ✅ |
| RMM & Patch Management | – | ✅ | – | ✅ |
| Helpdesk Support | – | ✅ | – | ✅ Unlimited |
| SaaS Security (M365 / GW) | – | – | ✅ | – |
| Monthly Reporting | – | – | ✅ | ✅ |
| Audit Required (5+ users) | – | ✅ | ✅ | ✅ |
Not Sure Which Plan Is Right for You?
That’s exactly what the free consulting meeting is for. We’ll ask you a few questions about your business, your current setup and your priorities — and point you in the right direction, with no obligation.
How Our Pricing Works
All prices shown are “from” rates — your final monthly fee depends on your business size, number of users or devices, and the outcome of your system audit (where applicable).
- Fewer than 5 users: No audit required — you can start straight away
- 5 or more users: A remote audit via Teams is required before your plan commences
- Audit findings may affect final pricing — any changes are discussed with you before you commit
- All plans are billed monthly in advance
- Setup fees are one-off and charged at commencement and when users are added.
Frequently Asked Questions
Do I need an audit before I can start?
Only if you have 5 or more users. For businesses with fewer than 5 users, no audit is required and you can move straight to your chosen plan.
How is the audit conducted?
The audit is done entirely remotely — via a Microsoft Teams meeting and a structured questionnaire. There is no on-site visit and no per-device inspection required.
Can the audit change my monthly price?
Yes, it can. The audit helps us understand your actual environment. If the findings suggest a different plan or a pricing adjustment is needed, we’ll discuss that with you before anything is confirmed.
What if I’m not sure which plan I need?
Book a free consulting meeting and we’ll help you work it out. There’s no obligation and no sales pressure — just a straight conversation about your business and what makes sense.
Are the prices GST-inclusive?
All prices shown are exclusive of GST unless otherwise stated.
Can I upgrade or change plans later?
Yes. If your business grows or your needs change, we can review your plan and adjust accordingly. Just get in touch and we’ll work through the options with you.
What happens if we add new users mid-month?
New users are charged on a pro-rata basis from the date they are added. A per-user setup fee also applies each time a new user is added.
Learn more about how Netlogyx supports Gold Coast businesses:
Ready to Get Started?
Book a free consulting meeting with Neil and the team. We’ll help you find the right plan for your business — no jargon, no pressure.
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