Computer Support Tweed Heads- Netlogyx
The Netlogyx team is based on the Gold Coast and service clients all along Australia’s South East Coast, including Murwillumbah and Tweed Heads. There are all kinds of services offered by Netlogyx that are all based around computer support, for individuals and businesses alike. In fact, Netlogyx will tailor each and every service to the specific client, ensuring that there is complete transparency with what it is that a client requires and how they go about getting there. With years of experience and insider knowledge on all of the latest software and technological trends, Netlogyx is way beyond its competitors. You may be thinking that it doesn’t really matter which IT company you go with as they’ll all get the job done anyway. This is far from the truth, as not many Tweed Heads businesses will go out of their way to not only ensure that your IT problem is fixed, but that your entire computer system is properly maintained. Further to this, going with an inexperienced IT company can mean disaster for you or your business later on. This disaster can occur from a lack of security measures taken, no backup of your online data or hardware that refuses to switch on. All in all, these problems will leave you with a huge hole in your pocket, and you’ll be right back to where you started: problems with your IT. Rather than going with the first choice that pops up online, you need to employ the services of Netlogyx for your computer support. With in-person or remote options to sort out your device, you can sit back and relax knowing that your personal or business technology is in the hands of the experts.
Read More
IT Support Murwillumbah – Netlogyx
A day without internet may not seem like a big deal, there’s plenty of businesses out there that go without network connections, right? Wrong. Although there may be businesses pulling it off successfully. if you’re already heavily relying on the internet to operate, it’s going to take its toll to be without it (even just for one day). So, your internet’s gone done and now you’re well aware of the implications this will have on your business. Your first step would be to try and fix it yourself, so off you go to your IT cupboard to start messing with wires, not really knowing what you’re doing. More often than not, this method has no effect. Your next step would be to call your internet provider. After sitting on the phone for hours the response you will most likely receive is that it’s a problem on your own end and that there’s nothing they can do to fix it. After all this, you’ve probably ended up wasting half of your day without getting anything done for your business and without achieving a restored network connection. Little did you know, the best and most efficient way to get your internet up and running again is to seek help from the experts at Netlogyx. With a team of experienced and dedicated experts, the Netlogyx team is your best choice for IT Support in Murwillumbah, as well as the rest of the South-East region. As well as helping you to restore your internet connection, Netlogyx can set you up with the fastest connection there is and will provide on-going support to maintain this when called-upon. This means that you don’t have to panic when your internet goes down, and you don’t have to worry about the damage it’s done to your cashflow.
Read More
Computer Repairs Gold Coast – Netlogyx
With Netlogyx’s extensive list of services and IT knowledge, they are your best choice for computer repairs on the Gold Coast. With 40 years of industry experience, you can bet that the Netlogyx team has dealt with their fair share of computer headaches. But the difference between them and you is that they have the ability to solve the problem. A broken computer is a pretty broad concept and can mean a whole lot of different things. For example, it can mean a virus has taken over your software, a battery has died or there’s a problem with the internal hard drive. Most of the frustration and stress comes from not really knowing what the issue is. By not understanding how you went wrong, you start to worry about all your files and data going missing forever. To avoid all this confusion and worry, you need to call the experts at Netlogyx Gold Coast. Their process for making computer repairs is to first thoroughly asses the state of your computer or laptop in order to determine what went wrong. More often than not, the IT professionals find an easy fix that gets you back on track to completing your report for the office. And better yet, they find a solution that won’t break the bank. Whether you want in-person assistance or remote access from the comfort of your home, Netlogyx can help. Contact the friendly administration team now so you can get back to what you’re best at- 07 5520 1211.
Read More
IT Support Gold Coast – Netlogyx.Com.Au
With almost all of your business on a computer system, you can’t afford anything to go wrong. Rather than relying on Google or 3,000-page manuals to get you out of a rut, you need to employ the help of IT experts from Netlogyx Gold Coast. If you’re not sold on the idea of external IT support, you need to get to know the Netlogyx team. At Netlogyx the IT Support is second-to-none, and they are proud of their complete transparency in regards to prices and the services they offer. The team of technological geniuses will bend over backwards to make your life easier, providing recommendations for software installs and hardware to purchase. If the unparalleled service offered by Netlogyx wasn’t enough to sway you, consider the benefits of an entire team of IT specialists, rather than just one internal staff member. This may not seem like a big deal, as a staff member is in easy reach within your office. However, have you ever stopped to consider what would happen if the designated IT person was to suddenly leave the workplace, or even just to go on holiday. If this was to happen, you’d be lost when your computer system runs into trouble. Rather than go with a smaller IT business for technological support on the Gold Coast, you should choose Netlogyx for their combined knowledge and expertise. We understand that when you need help, you need it right away in order to get your business up and running again. However, this is not the priority for IT contractors as they simply don’t have the time or ability to put you and your business first. In order to reduce network inefficiencies, cut issue response times and preserve your business reputation, choose the experts at Netlogyx Gold Coast for everything IT.
Read More
Why Use An External IT Support Provider?
WHY USE AN EXTERNAL IT SUPPORT PROVIDER? External IT Support: Large businesses require a great deal of IT infrastructure and a department to look after it. Small businesses often can’t afford to have that sort of internal support, yet you need the latest and safest, fully operational IT systems in order for your business to run properly. Here are 4 reasons why you might consider getting a reputable IT services provider to help with your IT support. OUTSOURCE IT TO AVOID HIGH SALARY BILLS For small businesses, there just isn’t enough IT requirements to justify employing someone to run the system full-time. And even if there is, you’ll be hard-pressed to find ALL the skills you need in one person who is motivated to work in your business and not go elsewhere to larger corporations where the salaries are likely to be much higher. It’s not just their salary bill you need to consider – you’ll have to include holiday pay, super, and tax on-top, so the costs can really add up. When you outsource your IT requirements to a company of IT professionals who provide IT Services and Support, you’ll pay a lot less overall. Usually, there’s 1 monthly bill, and because they’re monitoring and maintaining your systems to make sure nothing goes wrong, it’s a predictable spend – no surprises. GET EXTERNAL IT SUPPORT FOR THE BEST ACCESS TO IT EXPERTS IN EVERY AREA OF YOUR BUSINESS For a small-medium size business, you are asking a LOT of one IT person to be a specialist in everything to do with IT. There are just so many different requirements these days to know about so many different aspects of your IT from networks to data, security, monitoring, support, software and hardware. And the pace of change is super-sonic. It really is just too much for 1 person. When you use a good External IT Support provider, you’ll find the headaches have gone away and they’ll be up to date on all the latest aspects of IT for every part of your business from networks, software, hardware, monitoring and security. LOCAL, ONLINE AND TELEPHONE SUPPORT If you haven’t got support in the office, you need to know that there’s someone at the end of the phone that can help with any IT problems that arise. And certainly that they can come to visit your office if required at the drop of a hat. Most IT support firms offer phone and online support and, because many problems can be sorted out over the phone, you won’t have to wait for an engineer to come out to your office. However good local firms who provide External IT support will have local engineers available for those emergency situations which is real peace of mind. SECURITY – HOW DO YOU KNOW YOU ARE PROTECTED? Nowadays, one of the most important parts of your IT system are the ones that protect you from fraud, viruses, hackers or other harm. Any software or firewalls that are protecting your system need constant monitoring and regular updating to make sure your business is secure and protected from harm. Rather than scheduling this in for someone in your office to do, and relying on them to have access to all the latest information, it’s much easier to arrange for an external IT company to externally monitor your system for threats 24-7, and to keep your IT hardware, software and networks up-to-date. If you want to know more, read here to find out how to protect your Gold Coast business from computer hackers and viruses. Using IT support has many benefits, but for small businesses, the most important thing is that external IT support allows you to concentrate on your business, whilst retaining confidence in your IT systems- and at a much lower cost than employing your own IT expert.
Read More
Do I Need Off-Site Backup Of My Data?
Offsite Data Backup – Do You Need it? Offsite Data Backup – Does your business work on critical databases that are too important to lose? Are all your business images, invoices, client files, and other IP saved on a local drive or even worse single computer or a couple of computers in the office? What would happen if your network, computer or laptop suddenly got lost or was compromised? Unfortunately, here at Netlogyx IT, we hear horror stories all the time of people who’ve lost a significant part of their business because something happened in the office and their data wasn’t backed up. We wish people realised how important AND how economical it is to get all their data backed up off-site before their own personal disaster story was upon them. This blog talks a little more about what it is, why it’s important, and how we can help. is offsite data backup? Offsite data backup is the term used when your business or personal files are all saved daily at a different location to your office and closely monitored to ensure your data is safe. This means if you experience a local disaster like a fire, computer theft, a hacker intrusion or other natural factors, you can restore the latest backup of your files so you never lose your data again. Why Offsite backup is important As you know, the business world today runs on information and data. Usually, your computer files contain a lot of important information for running and maintaining your business. Much of this data is also in part your customer’s data that you need to keep safe and secure. Types of data range from management reports and information to real data that runs your business like accounting files, work in progress and finished customer documents and files that store text, audio, and video in various formats. If there is even a power breakdown, fire, or system failure – all this data could be corrupted and your own database files destroyed. How offsite data backup works When you store data offsite, data is first encrypted, compressed, and then transmitted to an offsite high-security data centre. Data retrieval can be done during an emergency using either the Internet or other data restore lines. What your offsite data backup service should include An offsite backup service run professionally can include the following services – encryption to ensure the safety of your data – data stored in a safe, securely monitored off-site location – client account management – telephone support – large storage capacities – central management for multiple locations – backup of all your files as well as emails How can we help you? Netlogyx is professionals in helping you with off-site secure backup. This is just one of our many services that are cheaper than you think and can make all the difference to the ongoing management of your business.
Read More
Microsoft Office 365 For Your Gold Coast Business – Is It Right For Me?
MICROSOFT OFFICE 365 FOR GOLD COAST BUSINESS – IS IT RIGHT FOR ME? Microsoft Office 365 for Gold Coast Business: The latest release of Microsoft Office, called Microsoft Office 365 for Business, is radically different to previous versions, from how it’s distributed to what’s included, to how it’s priced. There’s 3 business versions – Microsoft Office 365 Business Essentials; Microsoft Office 365 Business; and Microsoft Office 365 Business Premium. If you are a Gold Coast Business wanting help migrating to and installing Microsoft Office 365 for your staff, we can help you decide which package is best for you. Call Netlogyx to help with your Microsoft Office 365 installation Gold Coast today on 07 5520 1211; or learn more about the 5 key changes in this version that will benefit you. 5 Key Changes in Microsoft 365 for Business. The good news is most of the changes are extremely positive, and many reviewers including Techradar have given it a 4.5-star review or higher. Here are five key facts about Microsoft Office 365 that just might tempt you into an upgrade … CHANGE #1 – WORKING IN THE CLOUD. Microsoft Office 365 is “in the cloud” § Firstly, you can’t buy Office 365 on a disc, like in the old days. It’s only available by downloading it online, or by calling Netlogyx to help you install Microsoft Office 365 into your Gold Coast Business today.§ Secondly, the default setting of this software is to save all your documents in the cloud. It’s called “SkyDrive”. Microsoft is giving you 7GB of free storage data for starters, depending on the version you choose. If you are a bit of a luddite though, or don’t trust this data storage method never fear – you do still have the option to save files locally. Or a great alternative for local data storage for Gold Coast Businesses is here. CHANGE #2 – PRICE AND SUBSCRIPTION MODEL. Here at Netlogyx, we sell Microsoft Office 365 as a subscription model. Call us for a quote – it’s more economical than you think, and your Gold Coast business cash flow will thank you for it. You basically only pay per month per user. And we’ve got great deals as a certified Microsoft Partner. CHANGE #3 – INCLUSIONS. Office 365 includes Word, Excel, PowerPoint, Outlook, Publisher, OneNote, and Access. OneNote is not included in the Mac version. CHANGE #4 – IT WORKS (PROPERLY) ON TOUCH-SCREEN DEVICES. The new Microsoft Office 365 works on touch-screen devices, like tablets and touch-screen laptops running Windows 8. Great news! We love this new functionality, but the next one helps it pay for itself… CHANGE #5 – FREE INTERNATIONAL PHONE CALLS. Did someone say FREE? Yes, this is one of the best features – you get 60 free Skype minutes per month to landlines! Wow. What a perk that is. If you dial internationally a lot, this is a great free alternative. How do I install Microsoft 365 for my Gold Coast Business? If you are thinking about getting the latest version of Office, there are 3 business versions – Microsoft Office 365 Business Essentials; Microsoft Office 365 Business; and Microsoft Office 365 Business Premium. If you are a Gold Coast Business wanting help installing Microsoft Office 365 onto your networks, we can help you decide which package is best for you and give you a great monthly plan starting from much lower than you think! Call Netlogyx to help with your Microsoft Office 365 installation Gold Coast on 07 5520 1211 or click here to learn more about our IT Support Services Gold Coast.
Read More
How do I protect my business from Computer Hackers?
How do I protect my business from Computer Hackers? I think we can all agree that the instances and likelihood of you being hacked is increasing every day. Internet Live Stats reports over 50,000 websites globally are now hacked every single day. So how do you best protect your business? In this blog, we look at what computer hackers do; how they find you and what they are able to do to your systems; and what are the things you can do right now to better protect your business and websites from this increasing threat. We also provide useful links for more information at the end of the blog. What do Computer Hackers do? Computer hackers are unauthorised users who break into computer systems with deliberate intent to steal, change or destroy information. They often do this by installing dangerous software (called malware) without you even knowing. They are pretty clever and have in-depth technical knowledge that enables them to access information you really don’t want them to have. How do computer hackers find me? If you use a computer or laptop that’s connected to the Internet, then you’re susceptible to the threats that computer hackers pose. These online hackers typically use phishing scams, spam email or instant messages and bogus Web sites to deliver dangerous software (malware) to your computer and compromise your computer security. If your computer network is not protected by a firewall, computer hackers can also try to access your PC as well as private information directly. What can computer hackers do to me? If a computer hacker has surreptitiously installed malware onto your PC while your computer was connected to the Internet, he/she can use this malware to transmit your personal or financial information to them without your knowledge. They might do all or any of the following: • Make purchases from your bank accounts • Get into your email programs like Gmail; yahoo; Hotmail, for example. They hijack your username and password; create new passwords; and start targeting your friends and family via emails sent as you. Usually, you will first know about this when a friend contacts you about a suspicious email they received from you; or when you find your normal password no longer works to access your account. • Steal money from your existing bank accounts and open credit card and bank accounts in your name • Ruin your credit • Request new account Personal Identification Numbers (PINs) or additional credit cards • Make purchases • Sell your information to other parties who will use it for illicit or illegal purposes Not sure what you need? Why not try out our FREE IT Needs Analysis for your business. Valued at $195, we’re currently offering a free consultation to help you understand what suits your business best (and is an economical solution). OR alternatively, read more here about our Data Security offers at Netlogyx. These include Managed Data Backup, Managed Anti-virus and Managed Anti-spam solutions. How will I know if my computer has been hacked? There are a few obvious signs: • Your normal password to your bank accounts, business or personal emails no longer works • Your friends contact you saying they’ve received a suspicious email from your account (usually asking for money) • You are unable to access your computer (some latest opportunist hackers will hack your computer or website and ask for a ransom to be paid to ‘unlock’ your files or website and release them back to you) Who do computer hackers target the most? Like robbers who are likely to target a house with open windows and no dogs, computer hackers usually go for the easiest target when looking who to attack online. • Businesses and websites more susceptible than others include: • Those without a 2-way firewall on their network • A computer or computer network without anti-virus protection • A computer or computer network that doesn’t have the latest operating system installed • Websites that do not have secure pages on every page • Business with no internet policy and regular updates to staff on best practices for avoiding security threats. How do I protect myself and my business from computer hackers? • Use a 2-way firewall • Regularly update your operating system • Increase your browser security settings • Avoid questionable Web sites • Only download software from sites you trust. Carefully evaluate free software and file-sharing applications before downloading them. • Practice safe email protocol • Don’t open messages from unknown senders • Delete messages you think might be spam without opening the attachments in them • Have the best security software installed on your PC • Use Antivirus protection and keep it updated • Get antispyware software If you have any questions or doubts, contact us here at Netlogyx. We are always happy to help – even if it is just to do a check on your systems or answer any further questions you may have. Not sure what you need? Why not try out our FREE IT Needs Analysis for your business. Valued at $195, we’re currently offering a free consult to help you understand what suits your business best (and is an economical solution). OR alternatively, read more here about our Data Security offers at Netlogyx. These include Managed Data Backup, Managed Anti-virus and Managed Anti-spam solutions as well as IT support Services Gold Coast. Testimonials “We have been using Netlogyx now for many years and have found them to be honest and reliable with their advice and service. Netlogyx monitor and maintain our company server and network of laptops and printers and are always available should we need any advice or help. They are up with all the latest technology and are proactive in keeping ahead of the ever-growing virus threats. We would have no hesitation in recommending them. Steven John, Warehouse & Logistics Manager, EzyDog Pty Ltd “I can testify to the wealth of knowledge and great customer support Neil and his team provide there at Netlogyx. They have repaired, upgraded and supplied us with several of our computers with excellent support and turnaround times each and every time. They are good people to know when a crisis such as a virus or similar strikes! Dean Kenway, Owner, Kenway Group
Read More
How To Find The Best IT Support Services Provider
FINDING THE BEST IT SUPPORT SERVICES PROVIDER GOLD COAST IT Support Services Provider Gold Coast: The need for IT services arises when your business starts growing and just your knowledge of IT is not enough to manage everyday IT problems your company faces. Usually, the first thing you need is to set up your IT infrastructure – i.e. someone to install the hardware and software you need, as well as get basic technical support. Technical support can include basic IT monitoring services, which means you are alerted about potential IT issues before they become a big problem that’s going to cost you a bomb. These days, you will also want to get some sort of data back-up and data security installed. It is a worrying trend that small businesses increasingly are targets for hackers wanting to make a quick buck on your lack of proper security on your site. Today there are many companies that provide IT services – even here on the Gold Coast. However, it becomes difficult to select one IT support company that will provide authentic IT support services. To know how to find the best IT support service provider, read on! FACTORS TO KEEP IN MIND WHEN GETTING AN IT SUPPORT SERVICES PROVIDER GOLD COAST There are certain factors that you should keep in mind when selecting IT support service providers online. The things to be noticed about the service provider are: LEVEL OF IT EXPERIENCE The first thing you should know about your support service provider is the time period they have been in service. Expertise comes with time. Therefore the higher the experience, the better will be the IT support service and IT solutions provided to meet your business needs. Here at Netlogyx, we have been operating for over 40 years. Click here to learn more about our IT Support Services. CERTIFICATION As the market is full of IT support service providers it becomes important to check the certification of your support service provider. Make sure you hire Support services from an authentic IT support service provider. CUSTOMER FEEDBACK Read the customer feedback of the IT support service provider to get an exact understanding of the services it has been providing in the past, as well as the satisfaction level of its previous clients. Do some thorough research before you hire IT support services, do not get blown away with the endorsement of the owner. Reading customer feedback and testimonials is a must. (Here are our Netlogyx Testimonials). If you would like to learn more about how Netlogyx Technology Solutions can support your business, click below for your free Business IT Needs Analysis IT SERVICES PROVIDED When you hire business IT support Gold Coast, check out the complete range of services the service provider is offering. The best IT support service provider is the one who offers complete support services be it installation of hardware and software; managing your networks; data back-up and data security; and tackling other technical problems. The services should have the flexibility to be moulded according to your business requirements. All these factors combined can help you hire the best IT support service provider. Select the one who matches your needs and standards of your technical support requirements. If you are still unsure, why not contact us here at Netlogyx for a free IT needs analysis
Read More
Fast Internet 101: The 4 questions to ask your IT provider to make sure you get fast internet!
We, therefore, thought we’d make it easy for you to check that you’re getting the best service possible from your provider without all the tech speak. And if your prospective (or current) internet provider can’t competently answer these questions, we recommend you finding someone who can! In this blog, we look at the top 4 questions to ask your Internet Service Provider (ISP) to make sure you are getting the fastest Internet possible for your business. You definitely want to check out Question 3. Question 1: What’s your local internet knowledge? Most people don’t realise this, but if you want really fast Internet, it’s important that your Internet Service Provider (ISP) knows their way around your suburb – literally. When you go onto mainstream network sites and sign up for internet, 3 things can happen: 1. They tell you fast internet is not available in your area (rare as most of their system’s default to ‘yes’) 2. They tell you fast internet is available in your area – but you find out 2 weeks later actually, it’s not 3. They tell you fast Internet is available in your area – but DON’T reveal that they’ve got an over-subscribed user base in your suburb. This means they can have the best pipes and Internet speed in the world, but with too many people on them, you’re all sharing, which = SLOW speeds for everyone. What to do instead: The best local Internet providers know exactly who to reach out to in each area to get the best service and fast internet for you. They tell you the truth the first time because they know the area and the exchanges in that area. They have multiple companies they can reach out to in order to get the best service available in your suburb. If you’re hanging on for the NBN – they will probably have the latest information to hand for your area too. Question 2: Are you available to help with my internet when I need you? Every Internet Company out there has staff available for your account. But can they help you? Many Australian ISPs have off-shore call centres in India or the Philippines. While the person on the end of the line is friendly and really does try to help – often with language barriers and lack of local understanding, it’s just not an efficient way to get your problem fixed. And add onto this the call wait time …. (don’t get me started!). If you want the best Internet service on the market, you are better off getting a special Business Account (for example the Telstra Business Account- and make sure you dial the RIGHT service number) or go with a local provider like Netlogyx IT Services on the Gold Coast. Local providers – especially for business – are immediately available if anything goes wrong. Coupled with their local knowledge, they’re your best bet for getting a fast resolution to any problem you may face. Question 3: What’s your track record of uptime for your internet and network? You really want to ask this one. Ask about their uptime history – this means the % of the time any of their client’s business networks and Internet has been up and running. A good provider should have a consistent track record of around 99.9% – or thereabouts! Question 4: Are there any similar clients to me that I could speak to? Usually, good providers have no problem answering this question with a ‘yes’. They’ll usually have to check with their client of course, and there may be privacy issues, but they can usually at least speak about other similar companies they’ve been working with for a number of years. So go ahead, ask the question. If you’re not used to dealing with providers, you may be a little intimidated asking these 4 questions. But we’re here to tell you – we appreciate it! Here at Netlogyx IT, we love customers who ask the tough questions, because it gives us an opportunity to differentiate ourselves from our competitors and show you how good we really are. Unsure as to what you need? We’d be delighted to help you with a free 1 hour needs analysis session. You don’t need a Computer Science degree to sit down and chat with us. We pride ourselves on putting it all into non-tech speak. Click here to contact us and claim your free session today.
Read More