Using Live Chat To Build Customer Engagement
Live chat is a great technology to increase your customer engagement, stay competitive in your niche, and convert those who’re interested in your product/service into buyers. Here are a few statistics to back it up: • 68 percent of website visitors will use the live chat feature and 63 percent of them return to websites that are offering live chat for a repeat purchase. • 38 percent of all online visitors will complete a purchase during a live chat • A live chat feature has been found to increase a website’s conversions by more than 20 percent If you haven’t added a live chat feature to your website, you’re missing out on all the positive benefits. Engage your audience! While this may seem like a complicated way to work towards improving conversions it is easy and effective. Below we go through a few of the benefits a chat service can bring to your site BE AVAILABLE AROUND THE CLOCK 9 am to 5 pm Monday to Friday doesn’t cut it online. Customers shop around the clock and expect their customer service to be available anytime. If you don’t have in-house staff to handle the chat outside business hours, you can hire virtual assistants to assist customers 24/7. TIME INITIATING THE CHAT RIGHT There will be several types of visitors on your site. Some will be taking their time making up their mind on purchase, some just browsing and some who know exactly what they want. It is a good idea to use software with tracking features to understand your visitors’ movements better and learn how to target the right visitors, especially on pages you have targeted call to actions. GET REAL Customers don’t want to feel like their talking to a robot. Train your staff to personalize their chats, call the customer by name. This is possible after prompting the customer to provide name, email and contact number. ADDRESS YOUR CUSTOMERS PROBLEMS Sometimes it can work in your favor to swallow the loss if live chat agents are addressing a customer’s pain point in return. This strategy, apart from increasing live chat conversions, has the potential to bring in recurring business and build customer loyalty. OFFER/SUGGEST SOMETHING VALUABLE Most live chat software features include loads of information on the visitor, which can in turn be used to provide valuable customer service. By going through a customer’s chat history and information, live chat agents can provide them with valuable suggestions. For example, if a customer shows dissatisfaction towards a product design, the support representative should take a minute to see whether an alternate item with a different design, but same features is available. If the option is available, it can be suggested to build valuable leads. UPSELL, UPSELL, UPSELL After you demonstrate value and make the case for a higher level of customer service, you can try increasing conversions by upselling. Once the agent has engaged visitors by understanding their needs, they are in a better position to recommend upgrades, add-ons, etc. Internet Retailer revealed that Virgin Atlantic Airways Ltd. uses live chat to achieve conversion rates as high as 23 percent. Customers that used their live chat converted a rate 3.5 times higher than the customers who didn’t engage the chat feature. The interesting fact is that the UK-based airlines don’t use their live chat to push airline ticket sales but as an opportunity to upsell. Their customers are already in the decision-making phase when purchasing their tickets online and upgrading their purchase to include priority seating, personalized meals, etc is easier. This increases overall averages of sale value and total sale revenue. TAKE CUSTOMERS WHERE THEY NEED TO BE A number of live chat agents overlook the fact that their visitors may not know where to go on a website. For example, they may want to look at the faq page before completing their order but don’t really know how to find it. As a result, your chat agents can make things easy for them by sending the links which redirect them to their webpage of choice, and that’s how you facilitate actions that lead to conversions
Read MoreRansomware
Ransomware attacks are on the rise and a real concern for many businesses. For those who are unfamiliar ransomware is a malicious software that blocks your access to your computer by encrypting your files and data. It often drops into your inbox in the form of spam an or unsolicited email attachment asking you to update your account details or information. Clicking on the link activates the “worm” to begin downloading and infecting your computer blocking you from your files and data You are then asked to pay a ‘ransom” or attackers destroy your data. For many businesses, the effects of losing data would be disastrous. Small and Medium-sized businesses are prime targets due to their limited IT resources. For more info on ransomware – Warning signs to look out for, how to educate your staff and protect your business from an attack –
Read MoreIT Solutions Gold Coast (Digitally Transform Your Business)
THERE ARE 4 KEY PILLARS TO ANY DIGITAL TRANSFORMATION • Cloud • Mobile • Big Data • Social HOW DO THESE PILLARS MAKE A DIFFERENCE? Equipping your staff with mobile technology and keeping the connection without being tied to the office is a wonderful way to increase productivity and availability in the workforce. Today’s workers need the flexibility of being able to work anywhere and anytime. GETTING READY TO MAKE A CHANGE AND DIGITALLY TRANSFORM YOUR BUSINESS? There are three important questions a business needs to consider: • Why do we need to transform? • What do we need to transform? • How can we transform? Everywhere and anytime a customer, staff member or partner interacts with your business, it should be a consistent and positive experience. This is the change that drives customer loyalty and staff retention pushes down costs and increases revenue. This is how a digital transformation will allow your business to respond instantly to the marketplace, innovate faster, analyse more deeply and anticipate what your users what they want almost before they know they want it. We have created an e-book to give you more info on the various aspects of a digital transformation
Read MoreUpgrade Your IT Systems (Maximise Your Business Potential)
How long has it been since you last updated your businesses IT software? You could be wasting valuable time on basic tasks because your computer system struggles with routine traffic. You don’t need to over complicate the process, start by considering your current systems, business needs and your budget. From there you can put together an upgrade strategy best suited to your business. A major upgrade can be daunting so we have put together a guide to help you through the process. In this guide we cover: • Where to start • Long Term strategy • Upgrade checklist If you have been thinking about upgrading your systems we recommend you read our comprehensive guide and you can always give us a call on (07) 5520 1211
Read MoreHow Efficient Is Your Computer System?
HOW EFFICIENT IS YOUR COMPUTER SYSTEM? If you… • Have noticed slow speeds on your computers networks • Had an increase in lost productivity due to technology issues recently • Would like to ensure technology is working for, not against your business growth Then you may need to look at optimizing your computer system. By taking action and having an experienced IT specialist thoroughly assess your computer network, you can instantly identify problems and inefficiencies in your businesses IT systems and provide solutions to help you maximize the return on your technology investment. With technology constantly changing and updating and the amount of data piling up in your systems growing every day, your computer networks can quickly become overrun resulting in… • Reduced employee productivity due to slow networks and IT outages • Outdated security and back-up solutions that are easily penetrated by Malware and viruses • Inefficient technology systems, which harm your businesses profitability and competitiveness SO, WHAT EXACTLY IS SYSTEM OPTIMISATION? System optimization is the term of system science, and now it is usually defined as the term of computer technology. System optimization requires reducing running processes in computer, changing work mode, deleting unnecessary break off for more efficient computer performance, optimizing file location for faster data write & read, freeing more system resources for computer use and reducing unnecessary system boot processes, etc. This will increase the stability and speed of computers, no harm to hardware. Computer system optimization includes many fields, it can clean Windows Temp Files in temp folder, free disk space, clean registry, reduce the possibility of system errors. It can also speed up computer boot, hold back auto-start processes, speed up internet speed and computer shutdown. Or even personalize the theme of Windows. WHAT IS THE BENEFIT OF OPTIMIZING MY SYSTEM? Even computers with the powerful third and fourth generation i7 Gigahertz processing power and Gigabytes of RAM need to be optimized. If you use your computer on a daily basis, you may not realize that it is getting slower by the day. The computer registry gets cluttered with useless registry keys and it just is not smart enough to get rid of the clutter on its own. The computer hard drive also gets cluttered with useless files that can and will slow your PC to a crawl if not properly optimized daily. REGISTRY CLEANING AND OPTIMIZATION Everything done on a computer whether programs are installed and uninstalled or simple tasks like web browsing are kept in the registry until it is cleaned out or optimized. A knowledgeable computer person can optimize the registry manually if he has way too much time on his hands but that is not recommended. If the wrong registry keys are deleted, the computer will become very unstable often unbootable. This is where a registry optimization program comes in handy. For example, when you eat too much your body slows down to a crawl until some of the food is digested or removed in another way. The same thing happens to the computer hard drive. Over time, it stores files that are not needed and slows down the computer until these junk files are removed. Again, this can be done manually but who has the time to dig around the Windows file system. HARD DRIVE OPTIMIZATION • you uninstall a program, more than likely the folder for that program is still on the hard drive and referenced in the registry. If you browse the Internet, temporary Internet files are cached on the system. Some of the cached files are okay because they are intended to make web browsing faster by not having to download an entire web page every time it is viewed. The problem is that it also stores files if you only go to a web site once and those files are unnecessary and will slow the computer down. A good computer optimization system will remove the unnecessary clutter on the hard drive thus optimizing the computer. By having an experienced tech take care of your system optimisation you will have all the necessary tools available to maximize computer performance with very little effort on your part. A computer needs to be cleaned up in more ways than the average person has time for. The file system needs to optimized at regular intervals. The hard drive needs defragmenting. The registry needs to be defragged and optimized. Outdated system device drivers can slow your PC to a crawl. All of this keeps your computer running at its peak performance however it’s something we often neglect. If you would like more info on how we can help you optimize your system give us a call on (07) 5520 1211
Read MoreBacking Up Your Data
It may not seem like a big deal to you, but you’ve lost important contracts, emails or contact information, your business stops running efficiently, losing your boss time and money. If the thought makes you feel stressed, then it’s time to take action to protect your data and the success of your business. CLOUD-BASED DATA BACKUP At Netlogyx, we can set you up with a Cloud-based data system, which has automatic recovery of anything you think you’ve lost or accidentally delete. This system of protection is an off-site backup, so there’s no risk if something happens to your office. The Netlogyx team also personalise the cloud-based system to your business, so you aren’t just receiving a standard service that doesn’t offer you the correct protection. Having this system in place is just one step of successful data backup, as you also need to ensure you know what you’re doing. Although cloud-based backup is mostly automated, you want to know that if any errors occur you are covered by an IT team that knows what they are doing. And so, Netlogyx is the ideal choice to not only set up your backup system but also maintain your entire IT. IT SERVICES BY NETLOGYX Netlogyx has years of experience in the industry, and are dedicated to delivering the best quality services to each and every client. No matter whether your business is just starting up or you’ve been established for a while already, the Netlogyx team can help! For any enquiries about data backup solutions or other IT services, get in contact with us today.
Read MoreChoosing The Right Operating System
When you’re running a business you obviously want it to be successful, which means that every aspect of operating your business needs to be working efficiently. From phone systems to filing cabinets, it all has to be covered, but one of the most overlooked elements to business success is your IT. This is mostly because it’s simply unpleasant and doesn’t bring you the joy that matching stationery does. However, it’s also because there’s so much at stake. You don’t want to spend hundreds of dollars setting up all your employees with operating software that’s just going to cause more headaches than its worth. These headaches can be crashes, payment issues, loss of data and being too slow to keep up with your business. To avoid the stress, you’re better off by consulting the experts at Netlogyx Gold Coast before making any big decisions. At Netlogyx you are guaranteed to receive honest advice. The experienced IT experts won’t just recommend a product that costs the most or are partnered with, instead they will evaluate the needs of your business and its employees to determine what operating software will be the best fit. Not only will Netlogyx get you set up, building the foundations for your IT, but they will also ensure your technical operation is well maintained. This means regular check-ups, support within work hours so you can address the problem quickly, and friendly service that will take the stress out of the irritation of IT errors. It may be crossing your mind to simply do a Google search and find the best option online yourself. There are a lot of problems with this. First of all, you can’t be sure whether the reviews you are reading online are biased or not, so you may fall prey to the upsell. As well as this, you don’t have the background knowledge to make this decision, and you will probably just choose something that is low on price so you can use this extra cash on that pretty stationery. And finally, going your own way and choosing something online means that all your maintenance of the product is up to you (or the company if you can stand sitting on hold for hours on end). When it comes to making decisions about your operating systems, you need to the experts, so get in contact with Gold Coast Netlogyx now!
Read MoreComputer Support Tweed Heads- Netlogyx
The Netlogyx team is based on the Gold Coast and service clients all along Australia’s South East Coast, including Murwillumbah and Tweed Heads. There are all kinds of services offered by Netlogyx that are all based around computer support, for individuals and businesses alike. In fact, Netlogyx will tailor each and every service to the specific client, ensuring that there is complete transparency with what it is that a client requires and how they go about getting there. With years of experience and insider knowledge on all of the latest software and technological trends, Netlogyx is way beyond its competitors. You may be thinking that it doesn’t really matter which IT company you go with as they’ll all get the job done anyway. This is far from the truth, as not many Tweed Heads businesses will go out of their way to not only ensure that your IT problem is fixed, but that your entire computer system is properly maintained. Further to this, going with an inexperienced IT company can mean disaster for you or your business later on. This disaster can occur from a lack of security measures taken, no backup of your online data or hardware that refuses to switch on. All in all, these problems will leave you with a huge hole in your pocket, and you’ll be right back to where you started: problems with your IT. Rather than going with the first choice that pops up online, you need to employ the services of Netlogyx for your computer support. With in-person or remote options to sort out your device, you can sit back and relax knowing that your personal or business technology is in the hands of the experts.
Read MoreIT Support Murwillumbah – Netlogyx
A day without internet may not seem like a big deal, there’s plenty of businesses out there that go without network connections, right? Wrong. Although there may be businesses pulling it off successfully. if you’re already heavily relying on the internet to operate, it’s going to take its toll to be without it (even just for one day). So, your internet’s gone done and now you’re well aware of the implications this will have on your business. Your first step would be to try and fix it yourself, so off you go to your IT cupboard to start messing with wires, not really knowing what you’re doing. More often than not, this method has no effect. Your next step would be to call your internet provider. After sitting on the phone for hours the response you will most likely receive is that it’s a problem on your own end and that there’s nothing they can do to fix it. After all this, you’ve probably ended up wasting half of your day without getting anything done for your business and without achieving a restored network connection. Little did you know, the best and most efficient way to get your internet up and running again is to seek help from the experts at Netlogyx. With a team of experienced and dedicated experts, the Netlogyx team is your best choice for IT Support in Murwillumbah, as well as the rest of the South-East region. As well as helping you to restore your internet connection, Netlogyx can set you up with the fastest connection there is and will provide on-going support to maintain this when called-upon. This means that you don’t have to panic when your internet goes down, and you don’t have to worry about the damage it’s done to your cashflow.
Read MoreComputer Repairs Gold Coast – Netlogyx
With Netlogyx’s extensive list of services and IT knowledge, they are your best choice for computer repairs on the Gold Coast. With 40 years of industry experience, you can bet that the Netlogyx team has dealt with their fair share of computer headaches. But the difference between them and you is that they have the ability to solve the problem. A broken computer is a pretty broad concept and can mean a whole lot of different things. For example, it can mean a virus has taken over your software, a battery has died or there’s a problem with the internal hard drive. Most of the frustration and stress comes from not really knowing what the issue is. By not understanding how you went wrong, you start to worry about all your files and data going missing forever. To avoid all this confusion and worry, you need to call the experts at Netlogyx Gold Coast. Their process for making computer repairs is to first thoroughly asses the state of your computer or laptop in order to determine what went wrong. More often than not, the IT professionals find an easy fix that gets you back on track to completing your report for the office. And better yet, they find a solution that won’t break the bank. Whether you want in-person assistance or remote access from the comfort of your home, Netlogyx can help. Contact the friendly administration team now so you can get back to what you’re best at- 07 5520 1211.
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