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  • January 26 2020
  • Neil Frick

Top Tips For Solving IT Problems Before They Impact Productivity

IT issues can hinder your business’s ability to perform at optimum levels. By engaging the services of tech support services on the Gold Coast you can help to solve most IT problems before they impact on your company’s productivity. IT issues can range from being inconvenient to very frustrating, to disruptive, especially when you have tight deadlines to meet. These tips will help solve some of the common IT problems found in even the most well organised office environments: • Conduct Training Sessions Technology is advancing rapidly and in most workplaces, especially with workers who were around before the computer age or those who aren’t trained in computer troubleshooting, it can be very difficult to cope with IT Problems. To help overcome this, simple regular training sessions which identify some of the more common IT issues peculiar to your office environment can alleviate many of the problems and assist in bridging the knowledge gap between generations and technological advances. Ask your IT tech support service provider on the Gold Coast to help in advising your employees on the correct operation and user service options of all the equipment they are using. • Promote an Office Culture Of Promptly Reporting Issues IT issues can be stressful for all office workers and removing any stigmas or feelings of discomfort from workers because of their inability to cope with IT issues is vital for office harmony and to get the optimum abilities from your team. Reporting IT issues and getting tech support as required on the Gold Coast will ensure time and effort is not wasted and a high level of efficiency is maintained. • Replace Old or Outdated Equipment It really is false economy to try and keep using old or outdated equipment. Most modern office equipment can be updated without needing to be replaced, but it’s often more efficient to utilize the latest innovations to stay ahead of your competition, especially if the old equipment you have is causing IT issues for your employees. • Hire Skilled IT tech support on The Gold Coast Unless your field is in IT support it’s usually better and more cost effective to have professional tech support services on the Gold Coast sort out your IT issues. Having someone tinkering with IT equipment that is an unskilled personal can inadvertently result in more serious can costly problems. When employing new personal it’s often worth looking at prospective employee’s computer literacy levels or ask them to undergo proper training to ensure they are compatible with the type of IT equipment and systems they will need to use. This will avoid many of the common IT issues experienced in the workplace. Taking sensible steps to address workplace IT issues and working together with a professional tech support company on the Gold Coast is the best way to address IT issues before they start to impact on your business’s productivity. Having all of your employee’s taking part in regular training and IT equipment update sessions will ensure that most everyday IT issues are resolved quickly and efficiently. Ensuring your office is equipped with the best IT equipment such as hardware and suitable software for your particular needs will reduce the instances of IT issues and kept them to a minimum level.

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  • January 21 2020
  • Neil Frick

How Password Changing At Frequent Intervals Helps In Maintaining Network Security

There are a lot of people suggest it’s just too much hassle and it’s really not necessary to change passwords regularly. When you consider just how much of your valuable information is stored on your computer, not to mention information that has been given to you on the understanding that you will keep it safe and secure, it becomes important to do everything to keep it secure. Changing passwords is not that big a drama; in fact, it can be very easy, if you use an app designed to generate randomly selected passwords for you. Talk with the guys at Gold Coast IT Solutions about how to get the most secure password generating app for you and your staff’s computers and IT devices. It has been suggested that up to 80 percent of cyber attacks are directly related to having weak passwords or ones that have been stolen. Just changing your password regularly will reduce your risk of being caught out by cyber criminals who are actively trying to get hold of your password Some Major Benefits of Changing Your Passwords Frequently • Limits breaches to Your Accounts Not only is it vital to change your password frequently, it’s vital to have different passwords for every application. Many people have a password that is easy for them to remember they might use a pet’s name or the name of their first car thinking these would be hard for someone to figure out. Then they add, say a number to that password for the next password. Your password may be Holden Kingswood and the next password is Kingswood2 or o2, some people have the exact same password for everything. The problem with this is if discovered, all your devices and computers are able to be hacked and you could lose all your data, have your bank accounts emptied and credit cards maxed out. Cyber criminals use high tech algorithms similar to search engines to run find passwords. They use combinations of words, names, numbers and information about you. The only way that you can avoid them is to have a completely random password and this should be unique to each application and never shared. If you wish someone else to access your app, then have a separate password for them • Prevents Constant or Repeat Access Once a hacker gets your password they may just make very small changes to your system that you don’t at first notice and start a progressive defrauding campaign or they may make a grab for everything at once. Often a hacker once they have your password will keep coming back, so changing your password stops them and reduces the chances of them regaining access • Stops the Use of Saved Passwords If you use more than one computer or change computers, frequently changing your passwords means all old passwords are useless • Stop Keystroke Hacking Keystroke logger surveillance technology records keystrokes when someone logs in to steal passwords. By regularly changing passwords any of them obtained by this method will not be useful for long. Changing your passwords at regularly is important for maintaining your security, the guys at Gold Coast IT Solution will help you find a very cost effective random password selecting app for networking security.

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  • January 21 2020
  • Neil Frick

How password changing at frequent intervals helps in maintaining network security

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  • December 26 2019
  • Neil Frick

Top Tips To Minimize Data Loss

Having your business working on the internet has made many companies more cost effective, but the downside is that unless you have incorporated a good strategy for saving your data in the case of a breakdown, cyber crime or natural disaster, you could lose all your valuable data in a flash, an experience that has caused many businesses to collapse overnight. To safeguard yourself from this enjoy the services of IT support on the Gold Coast for a safe and cost effective solution. To help you avoid having to face data loss these follow these pro tips: • Always keep your Software Updated As soon as your software become vulnerable most suppliers send updates to counter the problem and fix the issues, so avoid postponing updating your software and keep an eye open for any pending updates as if you delay you become vulnerable Protect your Hardware Keeping your hardware components, especially any networking apparatus secured so it cannot be stolen or tampered with. Having security cameras to monitor any movement in and around your whole area helps prevent theft and malicious tampering. By keeping areas clear and tidy as well as protected with a good lighting system helps to prevent accidents. Use a variety of Backups Ask your IT support company on the Gold Coast about providing with you a multiple storage and backup system to secure all your data. Include such things as cloud storage plus have all data saved at regular intervals and  keep two separate storage devices. Always check data was correctly saved on all your devices Restrict Access Have all your data accessible strictly on a need to know basis so there are only a few individuals accountable for losses Create a Disaster Plan If you have a clearly defined and known disaster plan, then everyone knows what to do and what is expected of them in the event of a disaster. This helps to cope if the worst happens and if everyone is prepared the effects can be minimised. Have your IT support company on the Gold Coast make a disaster relief plan and get them to test it regularly so you can be sure it’s effective and always relevant to your needs. This will reveal any new issues and allow them to be countered before they adversely impact on your data Cover All Your Devices Most businesses and their employees use a multitude of devices to keep in touch during business hours and for personal use. Because of the overlap in usages and the need to allow for personal privacy issues and at the same time comply with company policies, there needs to be a well-defined policy set out for the use of all devices that could compromise company safety and expose confidential data Proper Use of Passwords Ensuring passwords are frequently changed as well as randomly generated, so there is no logical order and therefore ability of them being discovered by cyber criminals is essential. It’s vital for all businesses to take all possible precautions to prevent data loss and one of the most cost effective ways to do this is to use the services of your local IT support company on the Gold Coast. They will provide a multi-faceted solution that will help safeguard your business data.

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  • November 28 2019
  • Neil Frick

5 Signs Your Company Needs An IT Help

Today’s modern businesses rely heavily on technology and for you to be effective you need to have access to the resources required to provide, maintain, monitor all your communication, data collection and storage abilities. Having the right IT support on the Gold Coast is vital for all companies who want to remain viable. The five signs your company needs IT help are: 1. You Don’t Have a Good Cybersecurity Plan Ordinary small businesses are constantly being threatened by data breaches and cyber criminals. It’s vital that you have a constantly monitored and up to date cybersecurity plan. One of the most cost effective ways to do this is by using an IT support agency on the Gold Coast to counter the threats from hackers. Because modern internet criminals and hackers have a huge array of high tech tools they can use to corrupt your IT system and destroy your customers trust in your brand you need to implement strategies to counter them 2. Is Your Troubleshooting Technology in the Way of Your Business Operations? It’s hard enough running a business, but when you have to deal with a constant stream of IT issues and battle cybersecurity and system malfunctions such as; • Software incompatibility problems • System limitations • Hardware failures • Data storage and retrieval issues • Network connection issues If you have any of these problems, then you need IT support on the Gold Coast 3. Is your IT Staff Overwhelmed A lot of business may have an IT guy or someone who does IT working on the payroll, but because technology is advancing and changing so quickly it is very hard for one person to keep up and learn everything needed. When you use outsourced IT services you get a whole team of professionals at a fraction of the cost of having your own on the payroll 4. Can Your Network Structure Keep Up with Your Growth? Modern technologies allow business to grow very quickly and often companies struggle to keep up. With IT support on the Gold Coast this is no longer a problem as you can get the support you need, when you need it. When filling a contract you may only need it for short periods so you can have a flexible plan and only pay for what you actually use 5. There is no IT Strategy Implementation in Your Business Plan Most new businesses have an IT strategy incorporated into their business plan, but a lot of older established businesses were started before this was an important element in the business. A lot of businesses are missing out on potential customers because they don’t have the use of technologies that are required to find and communicate with new customers and are totally unaware of the options that are available to them. Options that could provide your customers with a better service allowing you to win new clients and advance in front of your competition. When you decide to use It support on the Gold Coast to look after your needs you suddenly have a whole team of professional, trained IT specialist working directly for you. They will create a whole system that’s streamlined and tailored to your exact requirements and priced within your budget.

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  • November 18 2019
  • Neil Frick

How Managed IT Services Help Companies Update With The Latest Technology

Businesses that have the foresight to engage a managed IT Service on the Gold Coast are in a good position to avail themselves of the latest technologies to improve their business and increase their bottom lines or profitability. But how do managed IT services go about helping these businesses to update with the latest technologies: • Controlling Operating Costs and Expenses Having all your IT services, managed and rolled into a fixed or predictable monthly payment allows you to more effectively budget your business and make more accurate costings on future projects and bid for contracts. It’s vital in today’s economic climate that businesses are efficient and able to take advantage of the latest technologies available so they can be competitively priced. Keeping these costs in check is best done by contracting an appropriate IT service manager • Knowing which technology solutions are the most suitable for their particular operation There are so many advances in different technologies that are similar and overlapping it’s difficult to choose the right ones. Knowing just which is the best or most appropriate for a given business is difficult unless you have an appreciation of both the business and the technologies involved. Managed IT services on the Gold Coast are up to date with the latest technological advances in the industry and also understand their unique advantages and disadvantages, so can help match you with the latest technology that is right for you. This effectively eliminates the problem of purchasing technical applications that are not suitable or quickly outdated • The Latest Apps Included Under One Price Your managed IT Services on the Gold Coast provides and maintains the latest technologies which are included in your monthly contract so you never need worry about updating or paying service fees again • Access to Qualified, Experienced It Professionals The worry and expenses of having to train staff to operate the latest technologies are long gone with a managed service provider. They come with their own team of experts with the specific skill sets you require to not only keep your business on top, but to help you advance your business in front of the opposition • Proactive Solutions and Cyber Security The whole question of business security, both internally and externally can be difficult. When you engage managed IT Services on the Gold Coast everything is monitored remotely by the latest technologies and by operators who are removed from your place of business so there is no conflict of interest and standard security applies equally to everyone. Down times are reduced or eliminated because of early detection and preventive maintenance that takes advantage of the shifting technologies that become available. • Data Security Your personal, employee and customer data is secure for storage and retrieval requirements and it meets all compliance requirements and laws Your risks are reduced and managed, IT providers are totally insured so you are always covered for any public or private liabilities or breaches. Managed IT Services on the Gold Coast are always evolving along with the latest technological advances and by engaging them to look after your IT needs you automatically get the latest relevant technological advances to not only run your business management but to keep your business at the forefront of your industry.

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  • October 23 2019
  • Neil Frick

5 Ways To Maintain Network Security

Security is now a major issue in all your internet activities, personal and internet marketing. Regardless of the size of business or company having a regular network security audit is one of the best ways to properly maintain your network security, keeping you and your data safe and secure. Five ways you can insure you have the best possible network security are: 1. Install and Monitor a Firewall This is a series of rules that are designed to control all inward as well as outward network traffic. It allows computers or networks to access your system if they follow your rules and if they don’t, access is denied. Because hackers are becoming more sophisticated, firewalls are also having to. Often networks use a number of systems working in tandem to increase your network security 2. Regular Password Updates It’s vital that all your passwords are updated regularly. Passwords need to be randomly and electronically generated,so there is no possibility of them being discovered. Cyber criminals now use very complex algorithms to sniff out passwords using all the information on the web. This means they need to be totally random, but also need to be securely stored. 3. Maintain the latest AntiVirus Software In order for anti-virus software to stay ahead of hackers who are constantly trying to crack their codes, you need to constantly update or upgrade. It’s also necessary to ensure all those who have access to your networks are aware of the things they need to look out for to avoid hackers. 4. Create Your Own (VPN) Virtual Private Network Have a total network security audit and then create your own VPN. This means that your whole network is only available for computers and those in your system, whether they are close or in another location. It’s very hard for hackers to gain access as you have eliminated their entrance ways. 5. Training and Best Practices The best strategy for overcoming cyber crime and security issues is to be sure all members of your company are well educated in all aspects of network security. Even the best up to date network security systems will not prevent security breaches from determined, cyber criminals or human error. Having your staff well trained with frequent educational meetings and training is the best method of maintaining your network security. Having a managed service provider allows you to utilize the latest software and technology without having to break the budget as well as having your staff fully trained in the correct use and best practice procedures. Managed IT providers give you a complete monitored system 24/7 so you can be sure in the event of breakdowns or security issues they will be resolved quickly. Maintaining security in your business is critical, a proper network security audit should be carried out periodically in the same way installing and monitoring a suitable firewall will keep your network secure? Many businesses and even individuals neglect to have regular password updates or maintain their anti-virus software, leaving themselves open to cyber crime and security issues. Taking advantage of an IT service provider and creating your own virtual private network along with complete staff training and familiarization will ensure you use the best internet practices to keep your network secure.

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  • October 10 2019
  • Neil Frick

What Are The 5 Common Problems Of Computer’s?

When you’re having computer issues it can be very frustrating, often the best solution is to visit your computer support on the Gold Coast to get it functioning normally. These are the five most common problems you’re likely to face with a few ways to solve them. 1. Slow running Computer The most common problem with computers is a lack of preventive care and maintenance. Often obsolete programs are running, sometimes spyware or malware can be picked up when downloading files. To counter these problems running a diagnostic test is a good way to uncover these issues, after addressing them your speed will increase 2. Strange Noises The most common noise from a computer is the CPU fan, sometimes your PC may start running hot so the fan needs to work harder. Desktop computers often have multiple fans to cool different areas Laptops usually have only one fan that’s used to cool the CPU Ensure all vents are clear and clean to prevent overheating If you find there are other noises, it’s most likely your hard drive, this can be clicking, thumping or humming sound and indicates that the hard drive is about to fail. Clean the fans or visit your computer support team on the Gold Coast for servicing 3. Slow Data Downloading The most common reason for slow downloading is having a slow internet speed, the best way to fix this is to upgrade your internet package and get a higher speed. • It could also be a problem with having too small a system to handle the amount and size of your typical downloads or trying to download too many files at once • Music files tend to be large and can impact on download speeds • Your drive may be low on space • Running lots of programs while downloading can reduce download speeds 4. Failed Connections or Slow Internet Signal interferences are the usual issues with wireless services or router issues • Sometimes when you lose your signal, the system tries to reconnect automatically causing a buffering effect • Check the distance of your router from your computer • Interference from other nearby wireless types of connections • Microwave ovens can also disrupt the signal • An incorrectly configured broadband router can cause a bad connection. Check the settings in the manufacturer’s manual 5. System Shutdowns or Freezing This is normally due to hardware problems and can best be resolved with a complete diagnostic test to determine the sour of your problem from computer support on the Gold Coast Your computer as a safeguard is designed to shut down if it overheats or it detects any damaged components • The first thing to do is to check all your connections and your power source • Ensure your fans are working and cooling adequately If everything is Ok and hasn’t overheated, reboot your system in safe mode and run the diagnostics. If there is still a problem you may need to take it to an expert and have it checked. The five most common problems encountered when using computers are having a slow running speed, slow data downloads, strange noises, failed connections and shutdowns of freezing. These are all problems that can be resolved by your computer support team on the Gold Coast with proper maintenance and preventive care.

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  • September 25 2019
  • Neil Frick

How IT Support Services Play A Big Role In Your Business

The best business decisions you can make should be based on knowledge you gain from the information gathered during market research of what your customers require. One of the most cost effective and accurate methods to achieve this is by using digital marketing tools such as Google Analytic and Microsoft RM Dynamics. But these and other types of information discovered from the internet are only ever as good and useful as your ability to use and interpret them. This is one area where your IT service on the Gold Coast can play a big role in your business. They can provide the necessary equipment an software as well as training for your employees so you can discover just what you need to do to target your intended audience more accurately. Some other areas where your IT services can benefit your business are: • Reducing your overhead costs and allowing for better and more accurate budgeting as your costs become fixed and you’re paying only for the services you use and need • Maintaining all networking requirements, computer and associated equipment as well as and software updating, staff training and system streamlining • Optomising of your business and for employees’ with work related communication devices at work and for home use • Providing software for data storage, high speed processing and organisers as well as data backup keeping your business online with minimal disruptions. This is essential for any business as when you’re offline your loosing business and customers • Providing protection from cyber crime, viruses, malware and any other possible online and internal threats • 24/7 systems monitoring of all systems, including property security and business operations • The monitoring of overall business progress and performances as well as individual performances and improving quality control and the supervision of core operations • Providing the necessary software to deal with answering customer service queries and requirements such as helplines, chat and email answering services, allowing customers to reach and react with your business easily when they need to. This leads to greater customer satisfaction with your brand while allowing you to get an insight into their behavior and requirements • Planning and logistics for development as well as internal auditing. Your IT service can help you with your business plan and new business developments were necessary • Human resource and manpower management is an area that needs to be addressed in most businesses to improve efficiency and reduce costs. IT services can oversee and advise on improvements where needed • Better branding always happens when you have more open and better communications with your existing and potential customers. By helping to develop new marketing strategies as well as enhancing your existing advertising through the development of new apps to gain a higher level of customer satisfaction and communication This allows you to gain an edge over your competitors because your services are more convenient and marking you as an authority in your chosen industry IT Services are playing a larger and more important role in all businesses as internet marketing becomes more competitive and businesses require more sophisticated and more expensive hardware and software as well as the expertise from operators to maintain their advantage over their rivals How to backup your server The two main types of server backup are having it done automatically using backup software and the other is manual. Both can be done onsite and or offsite. There are a range of backup software solution available online, some are free while others are a paid for service. The one you choose depends on the volume of data you need to backup and the frequency. Manual backups are more often used as a one off operation done at selected times an automatic server backup can be done on a specific schedule Data Storage When you make a backup for your server, you need to store the data. There are several options from using the cloud to a CD or memory stick. These have different costs, some are easier to use and some are more robust, so some thought is required on which is best for your needs. Most businesses will opt for onsite as well as offsite backup storage so all bases are covered in the event of disasters In most cases, a backup of your server should be made daily, once work is finished. If you have a small business and a low data input, then it could be weekly or monthly, but considering your data is the lifeblood of your business and making a backup could save it and it’s very inexpensive, unless you have a huge amount of data, it should be done as often as is practical.

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  • September 14 2019
  • Neil Frick

Some Common Types Of Cyber Threat And Ways To Avoid Them

Everyone has heard of cyberattacks, but many people are unaware of what they are and how to safeguard their websites from them. IT support agencies on the Gold Coast can help you with any of your cybersecurity issues. Cyber threats come in a variety of forms, some of which are: Phishing This old but often successful trick used by cyber criminals. It usually involves malicious emails sent to try and trick you into divulging information or downloading malware that’s designed to steal your data and personal information. Spear phishing is an email claiming to be from a trusted colleague, supplier or other trusted entity. They urge you to download a file that steals your personal data. Whaling is very similar, but the email seems to come from the company CEO or another senior figure asking you to change some payment details or make payments. The most effective way to combat these types of attacks is with staff training. Your local IT support agency on the Gold Coast is ideally suited to help you with this. Many of these types of cybercrimes are by non-English speakers and have spelling or other mistakes you can spot Man in the middle attacks This is where a third party breaches your security and places themselves between you and another party. Often this happens on public Wi-Fi systems. Scammers sit and wait for payment requests, then ask the payee to send to an alternative address. The best way to avoid this is to use a private, encrypted network and use a two factor identification system where you use a password. Any changes must be authenticated using a code sent on a separate system such as a cell phone message. SQLi or Structured Query Language attacks This is where an attacker inserts a malicious code into a server to force it to reveal selected data. This is surprisingly easy to do and can have severe consequences. Whitelisting is the best counter to this. You have a program that checks all user input against a list of permitted input characters and places limits on what can be searched by users. XSS or Cross-site Scripting XSS can be found on different web applications and their plug-ins. They allow attackers to impersonate users and take action on their behalf while gaining sensitive information. XSS can only be stopped by website developers and proactive regular penetration testings required regularly to find any weaknesses and fix it immediately. This is best done by IT services on the Gold Coast. Malware This is software of malicious intent; it can delete files, open the system for other users and spy on users. Spyware, Trojan horse and ransomware are some examples. Only open attachments you trust, don’t view suspicious websites and always have anti-virus software installed DoS or Denial of service This is where your attacker takes your service offline The best protection is placing your servers in the cloud and using firewalls Cyber security is a major concern for all internet users and the best way to be protected is by using an IT service to safeguard your system ant teach the correct preventative procedures to all people who have access to it. Human error is the main contributing factor to successful cyberattacks

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