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Category Archives: IT Support

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  • February 6 2015
  • Neil Frick

When Business Servers Are Maintained Effectively

A server crashing may seem like a “worst-case scenario” and some might think IT businesses use this situation as a “scare tactic” to make a sale. So rather than looking at the worst-case system scenario for your business, let’s take a moment to look at another angle – the benefits of effective maintenance. Let’s say your computers are all connected and communicating as you set them up. In reality though, while they are connected and communicating the way you “want” them to, without ongoing and professional oversight it is unlikely they are operating at their full capacity? Without effective and preventative IT solutions in place, chances are there’s loads of room for improvement! Here at Netlogyx our remote monitoring ensures your servers are not only “up”, but running at peak performance when you need them to. You might be wondering how it is that we are able to do this? It’s simple: our systems will notify us of any potential problems, and we are able to take corrective actions well before an issue arises. In a previous blog of ours, we explored the potential costs involved when you have poorly managed systems. One of these costs was the money you lose paying staff for “wasted time” – any time lost waiting for a slow server (even if you don’t realize you’re waiting!) is wasted time. It’s important to remember that well-maintained servers mean your staff can focus on tasks that are important without hassles like waiting for a network to “catch-up”. So, when you look at the real costs involved when your servers and networks aren’t properly monitored and maintained – it becomes blatantly obvious that a smart investment is having the dedicated team of experts at Netlogyx monitor these systems and keep these systems up to date. Give us a call on 07 5520 1211 today to make your first step in protecting your business and its technology.

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  • January 16 2015
  • Neil Frick

The Value Of Server Maintenance On The Gold Coast

In order to really understand the value of the services offered here at Netlogyx, you need to know how a server works and why it’s so important to protect it. A server is the running of an application (software) – this server is capable of accepting requests from other computers (clients) and responding accordingly. A common misconception is that you need a “special something”, when in reality servers can, and do, run on any computer – usually on nominated computers, often referred to as “the server”. More often than not a computer provides more than one service and will have several servers running. Simply put, servers are just computer programs running to serve the requests of its clients – they usually provide these essential services across a network for private users within the organization. Not only does your server perform some tasks on behalf of its clients, but it also assists its clients with sharing data, information, and any hardware or software resources. Now think about the programs, data and hardware your server relies on. From there think of the potential disaster that would follow if your server failed to do what it’s supposed to do! The cost of setting up a reliable remote monitoring service like the services offered by Netlogyx is a fraction of the loss in the event of such a disaster. To get a better understanding of your servers and how we not only improve their performance but also prevent them from “failing”, you need to speak with one of the highly trained staff at Netlogyx today – it’s as easy as picking up your phone and dialing 07 5520 1211! In a matter of seconds, you will be speaking with an expert who will help identify what type of package is best suited to you and your technology.

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  • November 17 2014
  • Neil Frick

How Fast Is Your Business’s Internet Solution?

Without a doubt, one of the biggest frustrations for a business’s staff members (where the business requires internet) is a slow internet connection. Not only is it frustrating for staff, but it is costly to your business. The more time your staff spend waiting for your internet connection to tick over, the less they get done. We always find it interesting with new clients, to put a price on the time lost to insufficient internet speeds. Our previous blog post covered this topic, this article though looks at some of the benefits of high-speed internet solutions. One of the things you must consider is whether you are, or intend using cloud servers for anything in your business. If you use a cloud server or intend on using one in the future, high-speed internet is a must. Cloud-based services require internet for your data to be loaded and accessed by your systems and staff. As such, having a slow internet connection will compromise staff effectiveness considerably. Lack of stable internet connection will potentially bring your business to a halt as if the internet goes down, so does access to your data and systems. Also, consider today that more and more businesses are using data networks to run their phone systems. With a high-speed upload of data, you can run your entire phone network on the same internet solution as your data, meaning you do not need a separate phone system or phone lines. You should speak to us at Netlogyx if this interests you as we have a very simple and effective phone solution for businesses, run 100% on data services. This saves significant costs for our clients who use the system. Obviously, though these clients do have the internet infrastructure to support it. When discussing internet speeds with clients and prospects, the feedback is very consistent. Typically the same two challenges continue to surface. One, that the ADSL line they have been connected too is too slow. The main reason for this is that these lines tend to be too crowded. The other challenge is that high-speed fibre optic cabling is prohibitively expensive.  Most businesses just cannot afford this option. This is why at Netlogyx, we offer our clients a fixed wireless ethernet solution. The real benefits of this style of the solution include: • All the speed and reliability you need for your business • The flexibility to scale with your business • The ability to connect to multiple locations easily • Delivery of a wide range of business applications including the cloud • Disaster recovery for your primary network If your business is losing productivity due to slow or unstable internet, call us for a chat. I am sure you will find we can make your business run a little bit smoother every day.

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  • September 23 2014
  • Neil Frick

The Real Cost Of Poorly Supported IT

One of the matters we often discuss with prospective clients are our costs. As a prospective client, you will want to know the value you are getting from our services, for the costs you pay us for providing these services. To get a proper understanding of the value of our services, you need to look at the costs associated with not having your IT systems working well. Let’s say for example that your servers and systems are just a little bit slower than they could be. This could be because of poor maintenance of servers, out of date hardware, or a slow internet or network infrastructure. It really doesn’t matter what the cause is, what matters is that it slows your staff down a little bit, just by 5 minutes every hour. So over time per staff member, this 5 minutes of waiting time per hour translates into 40 minutes a day, 3 hours 20 minutes per week, 43 hours and 20 minutes per quarter, or 160 hours per year. To put this into perspective, this little 5 minutes waiting per hour turns into a full 20 days of loss productivity per year per staff member. That is basically a whole month a year each staff member spends waiting for your systems to catch up with the tasks they are trying to do. Financially we can look at this in terms of the cost of idle wages. Let’s say for example an average staff member is being paid $25 per hour. In this case, your slow systems would be costing you $83.33 per week, $1,083.33 per quarter or $4,000 per year. If for example, you had 5 employees being slowed down by your systems in this manner, the cost to you would be $416.67 per week, $5,416.67 per quarter and $20,000 per year. Now, $25 per hour for your average employee is an entry-level wage. For many businesses, this is less than the average wage we pay our employees. So what is the cost to your business for example if you were paying your employees an average of $30 per hour? Well, per employee it would be $100 per week, $1,300 per quarter and $4,800 per year. If you had 5 staff depending on your systems, your costs due to downtime associated with slow systems would be $500 per week, $6,500 per quarter or $24,000 per year. It gets quite expensive, doesn’t it? And this doesn’t even consider the impact waiting for your systems to catch up has on the level of frustration of your staff members. This is the real benefit you will get from using a company like Netlogyx to manage your IT services. We will make sure your systems and servers are performing optimally, ensuring your employees operate as close to capacity as we can.

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We will always explain to you the problem and how it impacts your business, possible fixes and our recommendation.

Business Support

  • Monitoring and Maintenance
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Cyber Security

  • CISSP Gold Coast
  • Netlogyx Threat Locker
  • Office 365 Backup
  • Penetration Testing
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  • Sentinelone
  • SIEM
  • Vulnerability Management
  • Soc 2 Compliance
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